Availability & Service Disclaimer
If you are in immediate danger or experiencing a mental health crisis, please do not rely on Grace. Call or text 988 (Suicide & Crisis Lifeline, US) — available 24/7, free and confidential. Text HOME to 741741 (Crisis Text Line). Outside the US: findahelpline.com or 116 123 (Samaritans UK). Call 911 or go to your nearest emergency room if you are in immediate danger.
Grace is designed to be available around the clock — 24 hours a day, 7 days a week, including holidays. This is core to what 1800DearGod.com was built for: being present at the moments nobody else is available.
Grace is powered by AI technology and cloud infrastructure. Like all technology-dependent services, Grace may occasionally be unavailable due to planned maintenance, unexpected technical issues, third-party service interruptions, or server downtime.
1800DearGod.com makes no guarantee of uninterrupted service. We work to restore service as quickly as possible when issues arise, but we cannot guarantee continuous availability at all times.
Grace is a Christian AI companion — not a licensed mental health provider, not a crisis service, and not a substitute for emergency services. Grace is not a therapist, counselor, psychologist, or medical provider. Conversations with Grace do not constitute clinical care of any kind.
Grace is not a real-time human. Grace is an AI system. Grace does not have the ability to dispatch emergency services, contact anyone on your behalf, or take action outside of the conversation.
Grace is an AI system that continues to be trained and refined. Grace's responses may not always be perfectly accurate, contextually appropriate, or theologically precise. We actively work to improve Grace's responses, but no AI system is infallible.
If Grace says something that feels wrong, harmful, or off, please use the feedback options available in the app or contact us at support@1800deargod.com.
If you are experiencing ongoing mental health challenges, please seek care from a licensed mental health professional. Grace is a companion for hard moments — not a replacement for professional mental health treatment, pastoral counseling, or medical care.
For help finding a licensed therapist, visit psychologytoday.com or betterhelp.com. For pastoral support, contact your local church or denomination.
1800DearGod.com reserves the right to modify, suspend, or discontinue Grace or any feature of the service at any time, with or without notice. We will make reasonable efforts to communicate significant changes to registered users.
If you have questions about Grace's availability or this disclaimer, please contact us at support@1800deargod.com.